SHC receives the BBB Torch Award for Business Ethics

Text Size: A A

September 2009

Seniors Home Care of Webster Groves is among ten businesses and two charities who are winners of TORCH Awards for exceptional ethical business practices from the Better Business Bureau (BBB) Serving Eastern Missouri and Southern Illinois.

Kit Whittington founded Seniors Home Care after being frustrated with the care a relative had received. From the beginning, she has hand-picked caregivers, making sure they’re screened, bonded and insured. Each client’s care needs are carefully analyzed as well to determine a caregiver match.

Whittington’s two sons work with her. She has seven team leaders who supervise 120 caregivers. The BBB Accredited Business provides a wide range of care, from short visits to check on clients to 24-hour care. Its high standards and attention to detail maintain exceptional quality.

The BBB will present the TORCH Awards at a luncheon on Friday, Oct. 30 at the Chase Park Plaza. Tickets for the luncheon are available at $40 a person, or $400 for a table of 10. Patron tables for 10 are available for $1,500. Reservations can be made by calling 314-645-3300.

Source: http://stlouis.bbb.org/article/bbb-torch-winner-seniors-home-care-12685

See what our clients are saying about Seniors Home Care.

Seniors Home Care deserves applause. After my fall, I was a frightened mess! I called SHC and was treated like family. I felt at ease. I was assured help would arrive. It did, and my fears were unfounded. Many thanks to you and your professional staff! You made my recovery a pleasant happening.

Lorraine P.
Crestwood, MO.
Fortunately for our family, you found just the right person to help with nursing and household care. The skill and remarkable efforts of our caregiver have been outstanding. Believe me, it would be difficult without your responsible choice and service.

Genevieve T.
Webster Groves, MO.
With the assistance of you and your “girls,” she was able to remain in her apartment, on her own (the way she wanted it) for almost a year...They did shopping, laundry, trash removal, bed changing, bath assisting whatever the need of the morning. When Mother needed someone close by all the time, with your help, we were able to care for her in our homes until her death.

Jean S.
Kirkwood, MO.
After my operation, neither my wife nor I could drive, go up and down steps, or do most household chores. After discussing our needs, you sent Melissa. She did everything we asked, and best of all, she saw things that needed to be done and did them without the necessity of direction. We're still living in our own home and doing the things we¹ve always done without uprooting our lives, thanks to Seniors Home Care.

William G.
Glendale, MO.
Dear Kit,
I want to thank you very much for your caring and helpful assistance for my sister, Ruth, over the recent past. Since my brother and I are so far removed from St. Louis, your loving care has made the family situation so much better.

Bob H.
Wichita KS.
I want to let you know how pleased I am with my husband's caregiver, Richard. He is very patient (which I am not) and this is a definite plus when dealing with Alzheimer's patients. My husband has made wonderful progress and the two of them have bonded well together. He is very accepting of Richard's assistance...I believe you made a wonderful ‘match’ when you selected our caregiver.

Regina G.
Brentwood, MO.
Very Professional! All caregivers exhibited a caring attitude at all times, showed unlimited flexibility and helped me through a difficult time.

Leonard A.
Clayton, MO.
My husband (a stroke patient) can no longer drive and I never drove. Our 2 girls help us a lot but they both work full time and can’t do everything. Carol (our caregiver) takes us for doctor appointments – grocery store either with me or by herself – does some housekeeping and if time allows, irons for me. It has been a Godsend – don’t know anymore how we could make out without her.

Marie N.
St. Louis, MO.
Phyllis sets such a good example for the other caregivers, She has an exceptional approach in the way she handles everyday tasks with my mother. She is very thoughtful, kind, and considerate of my mother. She relates very well with me, and the rest of our family.

Suzie B.
Chesterfield, MO.
Rose provided a sensitive nature with dignity for my mother. My mother would always tell me the night prior to Rose coming, “Oh Ann, tomorrow Rose comes and I am so happy to see her smiling face each time she comes. She is simply wonderful!"

Ann S.
Webster Groves, MO.
SHC made a real effort to assign the same people – only 3 over many years!!

Mary V.
Town and Country, MO.
Not only were my caregivers always on time and extremely capable but they were also cheerful and friendly. I needed 24-hour care, so I really appreciated their companionship. I also received excellent meals and transportation to church, hairdresser, and doctors. All of my caregivers were great, especially Bettye and Stephanie.

Dorothy W.
Chesterfield, MO
Patience, a radiant and compassionate young woman was my comfort and compassion my first two nights home from surgery. She thought of ways to help even before I could think of them –quickly and graciously. Patience is a remarkable young woman.

Mary S.
St. Louis, MO.
Every caregiver was kind adn arrived on time, well dressed in their uniform. They took cues from me in what was best for my husband and each time after they knew what to do. The entire company from the schedulers, caregivers, nurse and everyone I spoke to really cared about us and did their best to supply the same caregiver. A truly compassionate company!

Diane R.
Webster Groves, MO.
We met Alice at our mom's home and Alice spoke to her in a way that made her so comfortable. Instead of calling your business "Seniors Home Care" we shortened it to "AliceCare"! She is amazing.

Joe G.
Webser Groves, MO.
We want to thank all of the care givers as well. Kathy, Aisha and Donna were all so wonderful with our mom. All three showed so much concern and compassion.

Joe G.
Webster Groves, MO.
Just a quick note to say that I very much liked everything about Seniors Home Care - the paradigm, the availability of a nurse, the willingness to do what the patient needs, the friendliness and kindness of the staff.I think your organization is great, and I will happily recommend you to anyone looking for the kinds of services you provide.

Joyce B.
Maryland Heights, MO.
I have now used SHC every day for over a year and couldn't be more pleased with the professionalism, responsiveness, trustworthiness, and compassion through some very difficult times. SHC caregivers have provided care at home including 24/7 hospice care for my relative as well as care in the hospital, rehab center and for visits to the doctor. I trust them implicitly. They have managed all of the pieces such as transitioning from rehab to home. They are excellent at communicating with me. SHC has my highest recommendation and my deepest thanks.

Lynn A.
Minneapolis, MN
I made appointments with three agencies and can honestly say choosing SHC was the right and only choice. The other two agencies didn't begin to compare to what SHC offered and the way I viewed SHC. I found each caregiver to be well trained, professional, caring, patient, and each had her own method for dealing with an elderly man with increasing Alzheimer's. He was treated with the respect he's earned after 95 years of life and for that, I'm so grateful.

Linda W.
Fenton, MO.
In May, it appeared, my own dad needed services and I called to have him evaluated. A nurse came the next morning and determined my dad needed hospitalization. I called SHC again and they were there to welcome my dad back at his home and were there with him 24/7 until he passed away. Having SHC there helped us as a family, visit with him, and not worry about his care. I can without hesitation recommend SHC to those needing more assistance so that they can remain in their homes.

Sandy B.
Glendale, MO.